Emotionally Intelligent Product Design
I had such a good time prepping this presentation about tools we can use to detect emotion of users and make our products better. I espically loved people coming up to me afterward saying that I had "inspired" them. So cool.
See more photos on Meetup: https://www.meetup.com/producttanknyc/photos/28305908/466034521/#466034531
Software products today no matter how sophisticated, still lack the capability to learn and adjust its behaviours over time. Unless you have a programmer telling software in real time how to respond to users, technology will always lack what the humans bring to the table: emotions.
As human beings, understanding and responding to emotion is one of the first things we learn, but what about software? With all the advances that have been made in the world of software design, designing real emotions and intelligence continues to be the missing puzzle piece that could transform all machines into entities the could demonstrate what it means to be truly intelligent.
If we as human beings still lack the means to design emotionally intelligent technology, what could we develop that would be an adequate alternative? Should we settle for alternatives, or should we keep pushing for technology that can think and work for us?
Let's discuss how we explore tackling the challenges with designing technology that could understand, process, and respond to emotion in such a way that it's indistinguishable from how people would. Come and hear from some fellow product designers about their adventures in building technology that is meant to show intelligence, intuition, emotion, and even personality.
Our Guest Presenters:
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Erin Essex
Sr Product Designer at Dubsmash (https://www.dubsmash.com/)
https://www.linkedin.com/in/erin-essex-6053888/
With some 10+ years in the product world, Erin has seen the good, the bad, and the ugly. Through all of the ups and downs Erin has pulled out some unique approaches to both building products and managing teams and clients. She has developed several tips on the “art of creatively saying ’no’” as well as some new approaches to the way we plan and develop products.
Erin’s journey into product began as a designer and then quickly grew to a creative director and strategy role in a few medium size agencies. She’s been responsible for the design team, overall strategy, and roll out of hundreds of sites and applications over the years and would love to share some of those stories with you.
Oh, and she’s also super into Beer if you want to talk about that too!
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Diane Kim
AI Interaction Designer at x.ai (https://x.ai/)
https://www.linkedin.com/in/dianedajeongkim/
Diane Kim is an AI Interaction Designer at x.ai, an artificial intelligence startup based in NYC. She graduated from the University of Pennsylvania where she studied Cognitive Science with a focus in Computation. As an AI interaction designer, Diane owns the “voice” of Amy and Andrew Ingram, x.ai’s scheduling assistants.
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Clément Delangue
Founder and CEO at Hugging Face (https://huggingface.co/)
https://www.linkedin.com/in/clementdelangue/
Clement is the founder and CEO of Hugging Face. Hugging Face is backed by Betaworks (Giphy, Bitly, Dots), SV Angel (Snapchat) and prominent investors including Kevin Durant. The startup’s artificial intelligence has exchanged more than 15M messages with teenagers through their mobile app & Kik, and has been dubbed the “Artificial Intelligence Friend” (https://www.technologyreview.com/s/603936/three-weeks-with-a-chatbot-and-ive-made-a-new-friend/) by the MIT Tech Review thanks to cutting-edge emotional AI (https://medium.com/huggingface/understanding-emotions-from-keras-to-pytorch-3ccb61d5a983).
Food and refreshments will be provided :)
This ProductTank NYC November 2017 event is sponsored by: ustwo Studios (https://ustwo.com/)
ustwo is a global digital product studio launching products, services and companies that make a measurable difference to the world. Since our foundation in 2004, we’ve partnered with some of the worlds leading brands and have grown to four studios around the world in New York, Malmö, London and Sydney.
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We champion unrivaled user experience design and best in class technical practices, but we recognise that product is so much more than either of these in isolation. For us, the magic happens when these elements come together to form a product that at its core is centred around real human needs. To find out more, visit https://ustwo.com .
We look forward to seeing you at ProductTank, and please do spread the word!
http://www.producttank.nyc